Customer service is appaling

I am insured with this company since April 2015. I called in to review my insurance premiums in December 2015 and was told to call back in March 2016 as it would be better discounted for me. I failed to call them in March however upon going through my debit orders, I noticed that I am paying more than I can afford. I call discovery Insure today and the gentleman says he can bring it down by R40. I asked him why am I paying more than my initial premium and got a lousy response. Even after telling him I will cancel my policy, he had a no care attitude. I give him the go ahead to refuce my premiums but he cuts the call on me and fails to call me back. This is the service you get from discovery Insure!