Customer service delinquents/Arrogance

I am appalled at the lack of communication from simphiwe.mkhize. Discovery Insure solicited the product to me and i provided them with all the information required. Being a tech savvy company, all the recordings is on file to interrogate as i suggested in my email communication with Simphiwe on the 10 May 2022 at 12:41 I provided them with copies of email communication between myself and the Discovery agent i dealt with who sold me the product. When Discovery deducted premiums for the product, it was confirmation of acceptance of the cover. I checked with Discovery Insure before submitting claim, all this is contained in email and telephone conversation with agent copies of which i attached to Simphiwe. I called on the 6th May 2022 at 13:45 and i was put through to an agent (cannot pronounce name) who promised to send me an email, i am still waiting on the email. The sheer arrogance and Goliath mentality of Discovery agents is indicative of their incompetence to deal with matters at hand and resolve it professionally. In a final show of arrogance, they take unilateral decision to cancel benefit cover without any communication, I just saw on my reduced premium. They are quick to deduct premiums i must say......