Customer Service Delinquents

I have tried since end March to connect with Thando from Discovery Insure to resolve a matter he dealt with earlier. Though i report similar lack of customer service, it would appear that Discovery Insure adopted the attitude to ignore responding to emails. Below is a copy of some of the emails that was ignored.

Good day,

Is it Company policy that you guys DO NOT respond to electronic communication unless people report your bad service to Hello Peter? Any courtesy response will suffice but to abstain from responding is disrespectful!!

Kind Regards Harold

From: Harold Bennetts [mailto:***] Sent: Tuesday, April 6, 2021 4:30 PM To: 'Tando Myemane' Subject: RE: Claim *** Importance: High

Good day Thando,

It would appear that you despite our last telephone conversation wherein I accepted your apology, you neglect to call me despite receiving a message to do so?

All I wanted to discuss with you was the contained in the message I send you before I went to Hello Peter.

Please can I ask you to refer to the last two messages I send to you on email and respond accordingly.

Kind Regards Harold ***

From: Peter Rankhathali [mailto:***] Sent: Wednesday, March 31, 2021 7:51 AM To: '***'; Tando Myemane Subject: Claim ***

Good day

Hope all is well and thank you for below

Yes I did email him yesterday to call you

I have included him on the email once again