Customer service and satisfaction non-existent.

If I could, I would give it NIL stars. To me Discovery Insurance was the only reputable insurance, way ahead of other companies, but over the past few years it has become like any other insurance with more problems than solutions. Discovery is only interested in the bottom line and customer service/satisfaction is no longer a concern to them. I never minded paying a premium for the excellent service but now only feeling **********. My experience the past few years: - Premium increasing with over 40% with no response when questioned. - Dishonest/*********** service providers - My one claim was disallowed and 2nd portion not completed professionally due to a ********** service provider. I accepted the settlement offered as the only other choice was for this contractor to come and redo the work. The amount paid out was less than a 3rd of the original quote and didn't cover the work that was required. The disallowed portion was based on the assessment and report done by the dishonest service provider which was never addressed. Most recent claim took 3 months to resolve and service provider couldn't even get the colour of the wall right. I've had no response from Discovery regarding my complaint regarding the work done. - Consultants dealing with claims continuously changing so claims are not speedily resolved - Car claim. I think something was not above board as I could not go to my preferred service provider, the company that did the initial claim inspection for Discovery as they were not a preferred supplier for my vehicle make. I was referred to another provider that was also not a preferred supplier. When I questioned this, my claim was paid out in cash within 24 hours after struggling for months to get my claim approved and all queries ignored. Best advice regarding insurance now is to go for the cheapest quote as the service is the same all over.