Customer service

Customer Service. My vehicle is insured with Discovery Insure. I was involved in an accident on the 30th January 2022. I reported the accident on the 31st January 2022. Claim number ***. Unless I call I do not receive any communication from the company. I'm kept on hold sometimes for 45 minutes. I have the following serious complaints and would appreciate it if somebody from the company can call me. 1. Tiger Wheel and Tiger device apparently is NOT working. Nobody advised me prior to the accident. But now I receive a notification daily to say I must take the vehicle to TWT. No emergency vehicle or even a call from Discovery was received, nor was my rebate for January 2022 petrol purchases paid out to me. 2. 1st Feb 2022 and 1 st March 2022 my debit orders went through. When there is a claim number registered against my name?????? Am I now paying for poor service?? 3. I have not yet received any communication regarding my vehicle. Is this how a great company should operate. Every time I call, I'm assigned a new assessor. If ever I was sorry about choosing Discovery, surely it is now. When you are injured and not mobile, at least you need information about your vehicle. Although the documentation was sent to Discovery, it took them weeks to trace my car. How??? When there is a tracker in my vehicle.