Customer service

I would like to share my experience with Discovery Insure. My premium was due to go high end September. I was so angry and disappointed. I called my phone was taken by Yugeshni who politely advanced me that she will direct my call to retention department. at this department Shafick Allow at first a person who give his name and spell for you means he/she have a product knowledge and is confident. I explained my concerned and told him I will have to take my business somewhere as I am not going to be able to afford. Shafick explained why my premium are high compared to competitors. however, he was not willing to lose me to competitors so he worked on my premiums and help me. even though discovery is a bit high when comparing, people like Shafick will make you feel valued as he is not prepared to lose his company clients. we are always quick to complain when service is bad, meanwhile when is excellent like shafick we keep quiet. I just want to share my good service I have received from this young man.

Thank you Discovery for being able to place him at the retention department and hoping that he is going to be developed for leadership.

Mamello Bitsoane ***