Customer care

I have had insurance for the past 20 years uninterupted and joined Discvery Insure a few years ago and all was well and good for the years untill I reported a claim in September 2020, today its the 2nd November 2020, despite my never ending calls and Emails to Discovery, continous plea to speak to the Manager, no calls or Emails were returned and am still in the dark as to the progress of my claim. I even reported the matter to their Complaints section and no feedback was received. I hope you will understand how I feel. My claim number is ***. I am currently looking for another insurer, am enough.