****** ranging down from top management

Your dealings with your customers is the most appaling in the entire world. I am not a member of your insurance division yet (and probably never will) but I have a medical aid with you people but I referred a friend of mine when he bought his car, his pride, his first car! Took up insurance with you people and made payment and was sold insurance and everything explained to him with an even better understanding than the person who was probably russhing for a sale! He was knocked by a car on the side and when he claimed his matter was complicated by you people telling him to pay excess when you told him he would never have to when he claims! Breach of contract that is! After that your top management tells him he can get it fixed now and he must pay the next time! My friend is black and that is the only reason you are treating him like an uneducated person who does not know his right! 1994 happened 21 years ago for you to treat someone of a disadvantaged background based on his skin color! You people disgust me and obviously the ombudsman will be the only people who can sort this out because no of you people refuse to speak to him!