1 reviews | Active since Dec 2016
*********** Contractors/Assessors
My recent experiences with the contractors Discovery is using leaves much to be desired. I had experience where the assessor/contractors diagnose the matter only for its diagnosis to be completely wrong example is where an outside electrical connection was identified only for the actual fault to be identified as leak from the geyser on wire. Then, appliance guys claim no: *** also made an incorrect assessment and Discovery FAILED TO ACKNOWLDGE the error. My recent experience was an emergency call where i had a leaking cistern. The plumber "Litha Plumbers" that was dispatched in my humble view is clueless because he identified the fault, i got the part, he fitted the part and the problem persists. In fact he attended top the matter THREE time and yes you guessed it, THE PROBLEM PERSISTS. Because of DISCOVERY contractor incompetence i ha d to use my additional emergency call out. Surely if competent contractor was dispatched and identified the problem correctly, i would not be typing this complaint and everything would have been sorted. I still have the SAME PROBLEM but because of Discovery using less qualified contractors I DO NOT have access to another emergency call out!!!!
Thank you for sharing your views.
Our plan guide refers:
14.3 | Home Assist Home Assist provides you with the following benefits in the event of emergencies in the insured home: – emergency electricity and plumbing services. This benefit excludes your jacuzzi, swimming pool, borehole pumps, air conditioners, commercial refrigerators and repairs that do not comply with regulated specifications
Please note that: – Cover is limited to three incidents for each household a year, including outbuildings, up to R3 000 for all events. – The call-out fee, plus one hour’s labour is covered, excluding parts.
Regards
Discovery Insure
Best regards,
Thank you for sharing your views.
Our plan guide refers:
14.3 | Home Assist Home Assist provides you with the following benefits in the event of emergencies in the insured home: – emergency electricity and plumbing services. This benefit excludes your jacuzzi, swimming pool, borehole pumps, air conditioners, commercial refrigerators and repairs that do not comply with regulated specifications
Please note that: – Cover is limited to three incidents for each household a year, including outbuildings, up to R3 000 for all events. – The call-out fee, plus one hour’s labour is covered, excluding parts.
Regards
Discovery Insure
Best regards,
Sadly you are NOT addressing the issue raised but rather try to appease me with policy plan jargon. THE ISSUE IS THAT THE CONTRACTORS/ASSESSORS is NOT of a very high standard and as a result the plumber that was dispatched did NOT solve the problem resulting in me LOSING a call out should i need emergency service again. Deal with the incompetence of the plumber and let me know whether that non resolution of the plumber WILL BE REINSTATED. In other words can you send me a REPUTABLE, WELL QUALIFIED plumber because despite THRE ATTEMPTS, the problem persists.......... therefore, read properly my concern raised and address the issue, not give me plan wording!!!!!it was contractor incompetence that l am pointing out to you!!!
Sadly you are NOT addressing the issue raised but rather try to appease me with policy plan jargon. THE ISSUE IS THAT THE CONTRACTORS/ASSESSORS is NOT of a very high standard and as a result the plumber that was dispatched did NOT solve the problem resulting in me LOSING a call out should i need emergency service again. Deal with the incompetence of the plumber and let me know whether that non resolution of the plumber WILL BE REINSTATED. In other words can you send me a REPUTABLE, WELL QUALIFIED plumber because despite THRE ATTEMPTS, the problem persists.......... therefore, read properly my concern raised and address the issue, not give me plan wording!!!!!it was contractor incompetence that l am pointing out to you!!!