Continous bad customer service

<p>I had a claim with Discovery. My claim was put through on the 16 of August after numerous emails & phone calls i still did not receive feedback or a status update. On the 15 of September i posted on hello Peter and my claim got authorised the next day. My car hire was ending and a needed an extension due to Discovery's poor turn around time. I called Discovery 3 times in one day and was told a consultant would get back to me before 4 o clock, which is they didn't. At half 3 i called again, as the car hire was due at 4 and got told they could not give me an answer and only can respond the next day. No phone call, no feedback and no communication!!! After taking it to hello peter my car hire got extended for 2weeks. Once my claim got authorised i find out i have to pay a fee of R5000 for betterment, for an unauthorised tow. Yet i called Discovery at the accident scene and explained my situation with the tow truck. The first tow truck was authorised, but when i got to the scene another tow truck was there. Thereafter they gave me another authorisation and ref no for that tow truck and even called me to confirm the authorisation. After sending me the confirmation Discovery is now acting in bad faith, asking me to pay for something i have PROOF was authorised. That is simply ********!!!!!! I sent the required proof to Charlene Davids, she told me that she would keep me posted once they have reached a decision. Two weeks have gone by and i call in yesterday, a consultant tells me he spoke to her and the betterment still stands. If a decision was made WHERE IS THE COMMUNICATION??? WHY WAS A NOT INFORMED??? Even when i needed the car hire to be extended, she told me she would call me within an hours time with feedback, that was on the 29th September. Im still yet to receive a COURTESY call. I sent her another email to get answers on their decision, i still havent received any communication. DONT CARE ATTITUDE! Worst customer service iv ever experienced. A client should never have to keep calling the service provider for answers and feedbac*****!!</p>