AdK
Amélie de Klerk

1 reviews | Active since Oct 2024

11 Feb 2025, 09:10

Contents not insured as per policy

I had a burglary on 29 December 2024. They entered my home via the roof to cut the alarm wires and proceed to ***** electronics, jewelry, etc. Discovery is telling me that my jewelry that was ****** from a locked safe is only insured at 25% of the sum insured. This is not a benefit limit on my policy. Discovery tells me to follow a link to a benefit limit document which they amend at any given day. This is not a valid legal agreement between me and Discovery. My policy states: "All jewellery and watches per item, pair or set that exceed R 50 000 per item in value, which are not specified under the portable possessions section, must be kept in a locked safe when not in use." This is a warning to every person to reconsider insuring your contents with Discovery. I have never had a problem like this when claiming from Outsurance in the past. I feel cheated by Discovery as I was assured by them I was fully covered for my contents.

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Replies (3)
AdK
Amélie de Klerk's update12 Feb 2025, 08:17
Reviewer Update
No one has called me so I will repost.
AdK
Amélie de Klerk's update14 Feb 2025, 08:35
Reviewer Update
I still have not received a call from Discovery Insure. Please advise how long this will take?
I have had one of the most stressful last 6 weeks with this claim. Not only was I violated by the burglars, but cheated by my insurance too.
AdK
Amélie de Klerk's update18 Feb 2025, 17:41
Reviewer Update
Please can someone contact me tomorrow to reassure me. I will get the ombudsman involved if no contact is made.