Consultants providing feedback via telephone

<p>As an advisor there are times I need to follow up on the process of claims via telephone, and at times the call may cut off, which means I may need to call back and chat to another consultant for assistance. This can get frustrating as I need to repeat myself. I recently dealt with Florence Maditshaba Morake where the call got cut off and as I was calling the call center again for assistance, she called me back immediately. I thought this was amazing, as it is not every day does someone go out there way to do that. Thank you very much :) </p>