1 reviews | Active since Nov 2015
Consultant shows no interest in securing business
My existing insurance company pushed up the premiums.<br> <br> I shopped around and got Discovery Insure to contact me on 02 December 2015.<br> <br> The initial discussion with Isaki was fine. I sent him a copy of my policy to quote on a like for like basis. He called me back with a verbal quotation, beating my current insurance premiums. He mailed the quotation on 02 December 2015.<br> <br> There were items that had not been done on a like for like basis, and I had some additional queries. I sent through a detailed e-mail outlining my concerns, queries and questions to be answered. I required clarity on the way things were structured and cover given. I mailed my queries on 03 December 2015.<br> <br> I then received a revised quotation adjusting some items that were highlighted, but no clarity or reply on my queries. I sent a mail and Isaki called me back, and I explained that I needed answers on my questions, not a quotation. He assured me he would look at it and get back to me.<br> <br> I forwarded him my mail on Friday 04 December and no reply or response.<br> <br> Looks like Discovery does not want a new client.
Thank you for bringing this matter to our attention, we'd like to make things right as soon as possible.
We understand that one of our colleagues has already made contact with you to address your query.
Thank you for speaking to us.
Regards
Thabani
Thank you for bringing this matter to our attention, we'd like to make things right as soon as possible.
We understand that one of our colleagues has already made contact with you to address your query.
Thank you for speaking to us.
Regards
Thabani
