AM
Andrea M

1 reviews | Active since Dec 2009

03 Nov 2015, 11:59

Constant misinformation and inferior performance

In July I contacted Discovery Insure for a quotation for insurance. I was very happy with the rate quoted and decided to change insurance companies. BIG MISTAKE. The policy came into inception on 1 August 2015 and 3 months later we are still receiving conflicting information and being fed misinformation.<br> I was told I did not need a tracking device, only a DQ Track only to be informed 2 weeks ago that this was incorrect and I do need a tracking device due to the value of my car. My husband had a DQ track unit which was not compatible with his phone so he went to TWT to get his tracking device installed only to be told he had to go back to TWT to get the DQ Track Unit (which they had taken from him when he was first there). When he got there today he was told they can't help him. While trying to sort this out, I am informed that I need a 3rd party tracking device installed in addition to the Discovery tracking device as my car is a high-risk vehicle. I have NEVER been fed so many different stories and have lost all faith in Discovery Insure as all my dealings with various staff members since the acceptance of the policy have resulted in more confusion and angst.

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Replies (1)
Discovery Insure
Discovery Insure's reply03 Nov 2015, 13:04
Official
Hello Cnsmralert,

We apologize for any conflicting communication with you.

We are looking into this and we'll contact you this afternoon with feedback.

Regards
Thabani