Confused client/ Upset client

I good day everyone i would like to get some opinions regarding a claim for my household content that was rejected! Right, the assessors came out to check appliance, told my wife that machine is still in good condition and will only need repairs to a mounting bracket at the bottom, and even said it would cost about R1200. Then after few days of no feedback i fone insurance so then they tell me that the report they have state that machine is damaged and unrepairable due to wear and tear, and so my claim was rejected. Any advice regarding this matter, please feel free thank you. Claim nr ***