CONFIRMED - Discovery Insure does function as an Insurance company, they are more focused on offering bells and whistles, with good driving rewards

CONFIRMED - Discovery Insure does function as an Insurance company, they are more focused on offering bells and whistles, with good driving rewards

I posted the following article 0n 2 Dec 2018; Discovery Insure has lost focus on the primary objective of providing insurance solutions to their clients. They are more focused on getting good feedback ratings, when they have not even reviewed my claim, or resolved any item relating to my claim. I am using the same link they sent me to “rate their service”, ironic. I have complained at least 4 times and received an automated email saying “they would get back to me within the next 48Hrs” These complaints were sent over a month ago? Not sure what calendar they are using ? No one has contacted me with regards to my complaint. I will continue to load one complaint a week to see if there will be a response. This is extremely poor service. Discovery Insure is more focused on offering bells and whistles, with good driving rewards, but have lost focus on the primary objective of resolving insurance claims. I phoned Discovery Insure and was sent from pillar to post. I even got a promotional marketing phone call, the audacity, this lady got an earful from me, and she made promises to ensure someone would phone back to deal with my claim. No such luck. What are my next steps, maybe I can get some assistance via this review

Now in 2021, I am again in the same situation (after joining Discovery Insure) with little interest shown in my situation and no feedback when requested many times. It has been proven to me that Discovery Insure does not meet my needs and I caution other people to check the satisfaction levels of "repairs" or "replacements" in the event of an incident or accident. After a broken window, I am still waiting 2 months later! Where to next.... I am now just getting "Out of Office" notifications from the claims agent....