Concerns about the integrity of systems at Discovery

First let me provide you with some background, and then there are some serious concerns about the integrity of the discovery systems.

Over the last two weeks I have been working hard to achieve my weekly Drive goals and with the Vitality Open currently running their has been more competition between friends and colleagues . Sadly this is where the excitement ends and the frustration begins.

For two consecutive weeks, I have achieved my goals, however no rewards were issued due to some glitch in the system. When I called the call center on 5 Oct I was assured that the issue has been resolved and that the rewards will be allocated on 10 Oct (both the missing reward and for the new goal achieved) on 10 Oct no rewards were issued and again the call center confirmed that all is well and that they will pull through to my app at some stage in the day.

11 Oct there are still no rewards and the call center once again confirms that something went wrong and that they will give me feedback same day by 11:00 no call or email has been received to date later the same day i did call back and they assured me that everything is loaded now for the 17 Oct however this is the same promise that was made a week before and nothing has happened.

Yes this is a rewards program and maybe it should not cause a big fuss but this goes further, if Discovery has glitches in a simple rewards system how many other critical systems have glitches?

My life insurance, disability insurance, medical aid and short term insurance is all with Discovery. Are all of those critical systems working? What happens if I'm in an accident and the call back system isn't working? Or I need urgent support for a medical issue, are those systems working? How will I know that the critical systems are working as expected, systems that were instrumental in my move to Discovery as a service provider or do I have to wander and hope that when I do have to rely on one of them that they will be working.

If I log a call for assistance in future for any of my other policies will i receive the same level of "no support" that i have received dealing with this minor complaint, where several promises were made and then subsequently broken by Discovery.