1 reviews | Active since Mar 2010
Concern Regarding Rental Vehicle Service and Lack of Response
I submitted a claim to Discovery Insure for vehicle repairs, which was approved on 19 June 2025, including a rental vehicle from Avis. On 23 June 2025, I arranged for Avis to deliver the rental car to Renew-IT Rivonia. However, Avis informed me that the Group H vehicle I qualified for was unavailable. They offered a Group E vehicle instead, with a promise to exchange it for the correct group as soon as it became available.
I used the rental car for three weeks, during which Avis neither contacted me to exchange the vehicle nor apologized for failing to honor their commitment. I raised this issue with both Avis and Discovery Insure, expressing my dissatisfaction with the service, especially since I am paying extra for a more comfortable vehicle. Unfortunately, neither party responded. This experience raises serious concerns. Why is Discovery Insure charging clients for premium services without ensuring that their rental partners deliver as agreed? This lack of accountability is unacceptable and feels like a rip-off.
Today is the 28th of July, and I have yet to receive any feedback from Discovery as previously promised. I am unsure whether the initial response I received was automated or if Discovery’s commitment to responding on HelloPeter is merely a reputational gesture, as there has been no further contact or resolution regarding my query.
Today is the 28th of July, and I have yet to receive any feedback from Discovery as previously promised. I am unsure whether the initial response I received was automated or if Discovery’s commitment to responding on HelloPeter is merely a reputational gesture, as there has been no further contact or resolution regarding my query.
We hope this message finds you well.
We are reaching out regarding the complaint you lodged against our claims team and our service provider, Avis. Your concerns were escalated to the relevant teams, and we have been advised that you have since been contacted and that your concerns have been addressed.
Based on this feedback, we will proceed to close the complaint as resolved. We would like to extend our sincere apologies once again for the service you experienced and any inconvenience caused.
Please do not hesitate to contact us should you require any further assistance.
Kind regards,
Discovery Insure
We hope this message finds you well.
We are reaching out regarding the complaint you lodged against our claims team and our service provider, Avis. Your concerns were escalated to the relevant teams, and we have been advised that you have since been contacted and that your concerns have been addressed.
Based on this feedback, we will proceed to close the complaint as resolved. We would like to extend our sincere apologies once again for the service you experienced and any inconvenience caused.
Please do not hesitate to contact us should you require any further assistance.
Kind regards,
Discovery Insure