Compliments for excellent service

I recently changed bank accounts, and Discovery Insure failed to collect their premiums from the new bank account.

I tried reaching out to them via their call center and email channels, going through 6 different people to resolve the issue, yet each one of them made empty promises.

I eventually got through to Theo Mokhine. He was the only person that immediately understood the problem, responded in a timely manner and ensured me the problem will be resolved.

A day latter, the outstanding funds was settled. Thank you Theo, you are an example of stellar attitude and customer service, something that is lacking in almost all business. I hope Discovery recognizes your efforts, because in my opinion it is well deserved.