CS
Carol S

1 reviews | Active since Nov 2019

22 Nov 2019, 09:19

Compliment: Duduzile Leope

I called in to cancel my vehicle insurance as I had found a more cost effective option. I dealt with Duduzile Leope from the retention's department and his service was excellent. Even though his company was losing a client, Duduzile was extremely professional and did his best to retain my business by ensuring that I was being offered the same by the new insurer as I was by Discovery. He was also able to offer me a better quote but it still did not match the quote from the other insurer. What I really appreciated about Duduzile was that once we had discussed everything he accepted my reason for changing and did not keep me on the line unnecessarily trying to change my mind.

0
Replies (1)
Discovery Insure
Discovery Insure's reply22 Nov 2019, 10:32
Official
Good day Carol,


Thank you for the compliment. We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.

Regards
Discovery Insure