compliment

I took the the car insurance on the 11 of February 2015, what happened on the 12, of February 2015 I wrote a letter for cancellation, but, I didn't receive any response from the insurance side about acknowledgement of the receipt of my cancellation letter. On the 27 of March they have debted the premium from my account. On the 30 of March 2015 I made a call to find out, what is happening, I was assisted by the lady mention above she confirmed that, they have received the letter, but, it appeared on the system no one attended to it. She processed my cancellation immediately, she send a letter, to me, while I was online, she also confirmed that, they will process my refund within 3 to 5 days. I was happy with her service, I wish all discovery staff should be like her, I don't think I would have the problem of this nature. <br> <br> <br> <br> <br>