compliant

To: Discovery Insure complaints Date: 02 September 2020 Claim no: ***

Formal compliant Discovery is so quick to sell us their insurance product but paying out a claim is a struggle; you will have to call them several times and be put on hold for more than 15:00 minutes whenever you call them. When you want to speak to the line manager or supervisor by the name of Cleopatra you will be told she is never available either in a meeting or knocked off. We have lodged a claim on the 06th August 2020, but to date we still waiting for payout. Email trail: 06/08/2020 claim lodged with the police case number attached. 17/08/2020 proof of purchased was sent to Thandeka Mncube as requested. 28/08/2020 Again proof of purchased as follow up was send to both Thandeka Mncube & Ntekane Moeng. We have been in contact with Thandeka Mncube (Claims Consultant) of which Discovery is deliberately quoting us on a low TV: Hisense 55” UHD (Black in colour) instead of the Hisense 65” ULED smart TV (Silver in colour) after we have sent twice the Proof of purchase together with description of the TV as requested by them. On 01 September 2020, we have again telephonically advised them Thandeka Mncube and her colleagues on the above TV description and delay of payment. Call History on Monday 01 September 2020: *** Time 14:14 call duration: 18 minutes *** Time: 14:51 call duration: 3 minutes *** Time: 14:58 call duration: 2 minutes 0860 751-751 Time: 15:00 call duration: 22 minutes After all this call attempted no one revert to us. Today 02/09/2020 @16:04 called in again and was advised Thandeka will revert to us, still that was in vain. If this is not resolved within 24hours, you leave us with no choice but to take this matter directly to court and you will be liable for any legal cost incurred.

Regards