Complian

I am insured by Discovery, in January 2018 i place a claim for my car to be fixed or repair. Discovery processed my claim and on the 20th January 2018 they assigned my claim to Riverside Auto Body. On the 29 January 2018 i emial back Discovery informing them that the Auto body they assigned for me still not take any action on my car, but no response came back from Discovery. On the 01 February 2018 i made a followup on my emial but again no response got from Discovery, poor service that i got they didn't even check if my car is done. Today (28 February 2018) i decided to call Discovery informing them about all this incident and the ignorance on their staff. I suffer the whole three weeks without a car and Auto body shop that was selected by Discovery was not fixing my car.