CP
Chris P
1 reviews | Active since Jan 2014
01 Feb 2022, 16:17
Completely *********** Discovery Insure
Please Please whatever you do DO NOT take out insurance from this company. I have been a member for many years and I am trying to make changes to my motor vehicle policy. its a shambles. you can send multiple emails which they acknowledge, but nothing gets done. I am still waiting for a refund for a vehicle I requested removal in July 2021, I am still waiting for the refund because they continued to bill me up to Dec 2021. I have also requested they remove another vehicle and I am still waiting for this vehicle to be removed. I think its time to just cancel and move on to someone else. totally fed up at this point
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Replies (4)0
Replies (4)
Discovery Insure's replyOfficial
01 Feb 2022, 19:12 Dear Chris, We sincerely apologise for this inconvenience. We are looking into the matter now, and will work to resolve. Feedback will be provided in due course. Regards, Discovery Insure
Discovery Insure's reply01 Feb 2022, 19:12
Official
Dear Chris, We sincerely apologise for this inconvenience. We are looking into the matter now, and will work to resolve. Feedback will be provided in due course. Regards, Discovery Insure
CP
Chris P's updateReviewer Update
07 Feb 2022, 06:52Hello Discovery, another week has passed and still no refund forthcoming from the late processing on your behalf of the Jurgens caravan which was supposed to be cancelled in Aug 2021 and the citroen which should have been cancelled in December 2021. Sadly the kind of service I have come to expect.
CP
Chris P's update07 Feb 2022, 06:52
Reviewer Update
Hello Discovery, another week has passed and still no refund forthcoming from the late processing on your behalf of the Jurgens caravan which was supposed to be cancelled in Aug 2021 and the citroen which should have been cancelled in December 2021. Sadly the kind of service I have come to expect.
CP
Chris P's updateReviewer Update
22 Feb 2022, 09:27another 2 weeks have passed and still no refund for my vehicles that should have been removed when they first received the request to remove them. I have been overcharged for several months and I'm finally calling it quits. I am writing off the overcharge and moving to another insurer that can at least manage the policy. I'm done with Discovery.
CP
Chris P's update22 Feb 2022, 09:27
Reviewer Update
another 2 weeks have passed and still no refund for my vehicles that should have been removed when they first received the request to remove them. I have been overcharged for several months and I'm finally calling it quits. I am writing off the overcharge and moving to another insurer that can at least manage the policy. I'm done with Discovery.
CP
Chris P's updateReviewer Update
02 Mar 2022, 13:01to update this matter, I was finally refunded on 17th Feb 2022.
thank you
thank you
CP
Chris P's update02 Mar 2022, 13:01
Reviewer Update
to update this matter, I was finally refunded on 17th Feb 2022.
thank you
thank you