CO
Celeste O

1 reviews | Active since Apr 2021

09 May 2024, 17:07

**********, complete fool I am.

Uncovered trips, faulty sensor, app of 2 months not providing the correct information, and fuel cash back won't be paid out because I was issued a faulty sensor. Who's fault is that. I was sold the fact of that if you take out additional discovery products you will get up to 50% fuel cash back, if your trips are recorded without incident. So listen, I took out the house contents, banking, house structural cover, vitality and medical aid. All of this and I still do not get anything back from them other than 100 and odd bucks for March, and a faulty sensor which did not record any trips which I was not covered for by the way. I know there are more customers experiencing this horror. I left outsurance after 16 years, with no issues, for this krapp. Jesus, take the Flippin wheel here because I feel ****med. I am going back to Outsurance. Finish and klaar.

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Replies (1)
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Celeste O's update09 May 2024, 20:18
Reviewer Update
I called the relevant party, gave my ID number and they only apologised, and mentioned there are other customers experiencing the same Issues, so what more will I learn from giving my plan number again? Another apology, it's not your fault that the sensor is faulty, as I have to now go back to Tiger wheel and Tyre to get a new sensor, and loose out on my cash back for l April and May. So again I ask, what more can be done other than everyone apologizing?