Complaints Third party ***

was bumped by one of their clients in January and I sent numerous emails to their brokers for assistance. They then responded in Feb with the claim form that was sent almost immediately. Mathapelo Bokaba then said she would be the one who would be dealing with the claim. She had never contacted me even when I requested her to phone me back. She then sent a settlement letter on the 14th of March that was sent back to her on the 15th, I then asked her to confirm receipt but she never did that.

On the 18th of March, I called in and Nonhlanhla Sinthumula told me Mathapelo had forwarded the claim to the finance department and would take up to 10 working days. To date, nothing has been settled. I called in today and again Mathapelo was not available and was not assisted. I am so unhappy with their service or lack thereof that even i were to change my insurance, there is no way i would consider them at all.