Complaint Resolved efficiently

I had a claim for the collision I experienced late in April, however the repairs and authorization took longer than anticipated. In the meantime I had car hire with Avis and I overran the maximum 30 day car hire. As a result, Avis charged me for extra 21 days I had the car. I took this up with Discovery Insure, and the Relationship Manager, Thabani Mtshali handled my query with high efficiency. He did the investigations and looked into the timelines and eventually the 21 days was reduced massively. Throughout his investigation, he made sure he updated me almost everyday, and not leave me hanging. My query is now resolved and I am satisfied with his service and the extra mile he went. We need such Relationships Managers!