Complaint Regarding Poor Service and Unaccredited Repairs

I am writing to express my profound dissatisfaction with the service I have received regarding two separate claims for Apple products under my insurance policy.My experiences have been both frustrating and disappointing, and I hope that by addressing these issues, appropriate actions can be taken to improve your service.

Claim 1: Apple MacBook My MacBook stopped working, and after a two-week wait, Discovery assigned an unaccredited repair technician who claimed it was wear and tear, leading to a denied claim. Shockingly, the repair company couldn't even fix the MacBook because they weren't accredited.

Claim 2: iMac Screen Damage Our iMac screen cracked, and once again, after a long wait, Discovery assigned another unaccredited repair company. Despite raising concerns, my email to Discovery was ignored. After approval, the iMac returned with a scratch, a loud fan, and all data wiped without our consent.

Using unaccredited repair services for Apple products is unacceptable and has caused us further damage and data loss. Discovery Insure needs to address these issues and ensure proper handling of claims to restore customer trust.