Complaint for vehicle insurance claim

I give a 2 star because the initial claiming process was swift, that is putting the claim through and getting my car assessed. After my car assessment, i was allocated a repairer that is over 20km from where i live, but I decided let me not overlook prior good service based on this 1 fault. I was then told i need to drive to the repairer for another assessment, wait for a time and then drive again to drop my car off once they have procured the parts needed. that is when I refused and said, i will drive my car for drop off because I had already done an assessment and I did not understand why I had to do another one, especially considering the distance. So my car was taken in and i was hire a vehicle for 31 days. during the 31 days, not even once did my claims consultant at discovery contact me and not even once of the 50 times i called was she available nor did she return my calls. when I requested to speak to the manager i was put on hold until the phone dropped. The repairs was for an accident where I bumped into an object on the freeway, my bumper was damaged and air-con compressor stopped working. they repaired my bumper very well and the aircon claim was turned down.My concern was not that they refused to repair the compressor, my concern was that they were very evasive about, I had to waste my airtime and time trying to call and get information on repairs and noone could give a straight answer up until I just fetched my car from the dealership. I must say that, i was very disappointed at the way discovery handled my claim, especially because I have used their medical aid before which was excellent but the claims service for vehicle insurance was horrible I must say.