1 reviews | Active since Oct 2017
COMPLAINT DISCOVERY INSURE
CLAIM NO
Lack of Accountability.
I was initially very impressed when Discovery Insure contacted me telephonically within hours after I had posted my complaint. I was informed that someone has been instructed to work on the contents claim.
How ever, to date I have still received no feedback regarding:
- The poor workmanship on the stairs, which has already caused my wife to fall twice as the work does not comply with municipal regulations.
-Where in my contract it is stated that the repair work only needs to meet Discovery's "acceptable standards" rather than legal building standards.
-Discovery's use of unqualified workers on my property.
The lack of accountability and follow-up is unacceptable. I kindly request urgent feedback and resolution of these matters.
Sincerely
C Pieters ***
We acknowledge the concerns you have raised and, as mentioned previously, an appointment has been scheduled with yourself and your broker on 25 September to address these matters in detail.
As this meeting is the appropriate platform for resolution, we will not be engaging further on HelloPeter. We kindly request that you allow the process to run its course so that your concerns can be fully addressed during the scheduled discussion.
Regards
Discovery Insure
We acknowledge the concerns you have raised and, as mentioned previously, an appointment has been scheduled with yourself and your broker on 25 September to address these matters in detail.
As this meeting is the appropriate platform for resolution, we will not be engaging further on HelloPeter. We kindly request that you allow the process to run its course so that your concerns can be fully addressed during the scheduled discussion.
Regards
Discovery Insure