1 reviews | Active since Oct 2017
COMPLAINT - DISCOVERY INSURE
I am writing to formally lodge a complaint against Discovery Insure regarding the handling of our recent insurance claim and the associated repair word carried out on our property.
The repair work o our home was scheduled to be completed in September - October 2024, bur despite this timeline, there have been numerous delays, complications, and unresolved issues. During the time that Discovery Insure and their appointed contractors had possession of our house keys, theft occurred involving collectable wine and various kitchen items. We reported this incident, and Discovery's appointed builder identified the culprits.
In addition to this, the contractors' workmanship has been substandard, for example, wall ties were incorrectly installed, allowing rainwater to enter our home, causing further damage. While the tiling was eventually repaired, Discovery Insure has delayed payment for the damaged items for an unreasonably long period.
Furthermore, the overall quality of the repair work has been extremely disappointing. Although a Discovery representative claimed that all work meets their "acceptable standards," a building inspector we consulted confirmed that some of the repairs fail to meet even the minimum building regulations. The substandard construction has already caused safety hazards - my wife has fallen twice on poorly constructed stairs, resulting serious injury.
We have also learned that unqualified workers were used by Discovery's appointed contractor, which is unacceptable. Discovery Insure has an obligation to restore our property to its previous condition, yet instead they are attempting to push this substandard work onto us.
This situation is entirely unacceptable. We trusted Discovery Insure to handle our claim responsibly, yet we have been left with a compromised, unsafe home, ****** belongings, delayed compensation, and no accountability.
We are requesting immediate intervention to: 1. Compensate us for all ****** and damaged items. 2. Rectify all substandard work to meet industry and building regulation standards. 3. Take accountability for the negligence of your appointed contractors.
Please treat this matter with the urgency it deserves, We will have no choice but to escalate further if Discovery Insure fails to take prompt action.
Sincerrely, C Pieters ***
We would like to sincerely apologize that the service you received did not meet your expectations. We completely understand your frustration, and We want to reassure you that we are looking into the matter with urgency.
We will provide you with feedback as soon as possible, and we truly appreciate your patience and understanding while we work to resolve this.
Regards
Discovery Insure
We would like to sincerely apologize that the service you received did not meet your expectations. We completely understand your frustration, and We want to reassure you that we are looking into the matter with urgency.
We will provide you with feedback as soon as possible, and we truly appreciate your patience and understanding while we work to resolve this.
Regards
Discovery Insure
Thank you for reaching out and making us aware of this matter. Our team has confirmed that contact has been made, and an appointment scheduled to meet with you, this in order to finalize the outstanding matters. Our due apologies for the inconvenience experienced.
Regards
Discovery Insure
Thank you for reaching out and making us aware of this matter. Our team has confirmed that contact has been made, and an appointment scheduled to meet with you, this in order to finalize the outstanding matters. Our due apologies for the inconvenience experienced.
Regards
Discovery Insure
Lack of Feedback and Accountability
I was initially very impressed when Discovery Insure contacted me telephonically within hours after I had posted my complaint. I was informed that someone has been instructed to work on the contents claim.
How ever, to date I have still received no feedback regarding:
-The poor workmanship on the stairs, which has already caused my wife to fall twice as the work does not comply with municipal regulations.
-Where in my contract it is stated that the repair work only needs to meet Discovery's "acceptable standards" rather than legal building standards.
-Discovery's use of unqualified workers on my property.
The lack of accountability and follow-up is unacceptable. I kindly request urgent feedback and resolution of these matters.
Sincerely.
C Pieters
***
Lack of Feedback and Accountability
I was initially very impressed when Discovery Insure contacted me telephonically within hours after I had posted my complaint. I was informed that someone has been instructed to work on the contents claim.
How ever, to date I have still received no feedback regarding:
-The poor workmanship on the stairs, which has already caused my wife to fall twice as the work does not comply with municipal regulations.
-Where in my contract it is stated that the repair work only needs to meet Discovery's "acceptable standards" rather than legal building standards.
-Discovery's use of unqualified workers on my property.
The lack of accountability and follow-up is unacceptable. I kindly request urgent feedback and resolution of these matters.
Sincerely.
C Pieters
***