Complaint About Service

<br> I called in to Discovery Insure fuming about the bad service I have received since Nov. To cut long story short, my claim was stuck somewhere with *********** consultant at Discovery called Clement Mnyandu. Several call to get this fixed went unanswered. This person actually ended up not saying anything at all. I even visited Discovery in Sandton and he only insisted to speak to me on the phone from reception, where he promised everything would be in order by end of the day or earlier the following day. I never hear from him, and the next I heard from him was when I send another email in which he instead accused me of closing my claim.<br> However in came Bryce who so patiently helped me, insisting that this will be sorted. He took time to understand my problem, to give advise, and to help resolve it. He even called back after initial call with more suggestions to resolve the matter. After some time with him on the phone. All was sorted out.<br> This to me is service with excellence. Bryce Mavuso managed to retain a customer who was on his way to another insurance company still with two dents that could have been fixed.<br> Happy -Isaac Mangena