Complaint about Rentions Department staff member - she is too good at her job

Dear Discovery, my policy number is ***. I had a long discussion with Rekha in your retentions department as I wanted to cancel my policy with you. I found a cheaper policy. Well, Rekha, is too good at her job. I left with an item still on your books. She made an excellent case for Discovery. Dear Adrian Gore, I hope that you are paying her enough.