Complaint about bad customer service.

In July my husband got hi jacked.Weve just had the bakkie for 2 weeks when this happened. After bakkie was found we waited almost 2 months to get the bakkie back and then unfinished not everything that was supposed to be fixed was fixed. We've put in a claim again for the rest to be fixed everything was arranged but we've contacted them again to tell them we can't afford to loose more days at work they must arrange a cash back for us so that we can do this on our own time when available. Until today no consultant has contacted us to tell us how far we are with arrangement or what the status are on our query. Everytime I have to buy R50 airtime to speak to an consultant and get no where. These people dont have customer service and need communication skills big time. All of them are just liers they say theyl call you back but they never do. This is so unacceptable.