Complaint
Discovery was quick to sign me up but when I need to claim, the process is ridiculous. After providing the information of the claim, I get a call to say they need photos and proof of ownership and and and...I even needed to send a photo of the TV in my house, even though the TV is being collected to be checked by a technician. That makes no sense. Plus, they need to ask me questions which will take 10 to 20 minutes. I availed myself during a very busy work day and after more than 10 minutes on a call, I'm told they need 15 to 25 minutes to ask more questions!
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Replies (1)'s updateReviewer Update
05 Dec 2023, 09:15Hello,
Thank you for the reply.
Ive just been on the most frustrating call, the Agent's name is Mzwakhe Radebe. I asked to speak to his Manager, Lizel Schoeman. He said she's in a meeting. How convenient!
Please can that call be listened to, before a Manager calls me.
The other issue is that I work for a digital company and cannot print. Im battling to complete the form, and not able to sign. He doesnt care! When I asked him what he expects me to do, he said "I dont know but I need the form".
He continued to ask me questions Ive already answered, and he asked the same question in different ways. I told him he is making me feel like Im in court and he is trying to trip me up.
Why is Discovery treating me like Ive done something wrong? If you dont want my business, I'll gladly take it elsewhere!
Thank you for the reply.
Ive just been on the most frustrating call, the Agent's name is Mzwakhe Radebe. I asked to speak to his Manager, Lizel Schoeman. He said she's in a meeting. How convenient!
Please can that call be listened to, before a Manager calls me.
The other issue is that I work for a digital company and cannot print. Im battling to complete the form, and not able to sign. He doesnt care! When I asked him what he expects me to do, he said "I dont know but I need the form".
He continued to ask me questions Ive already answered, and he asked the same question in different ways. I told him he is making me feel like Im in court and he is trying to trip me up.
Why is Discovery treating me like Ive done something wrong? If you dont want my business, I'll gladly take it elsewhere!
's update05 Dec 2023, 09:15
Reviewer Update
Hello,
Thank you for the reply.
Ive just been on the most frustrating call, the Agent's name is Mzwakhe Radebe. I asked to speak to his Manager, Lizel Schoeman. He said she's in a meeting. How convenient!
Please can that call be listened to, before a Manager calls me.
The other issue is that I work for a digital company and cannot print. Im battling to complete the form, and not able to sign. He doesnt care! When I asked him what he expects me to do, he said "I dont know but I need the form".
He continued to ask me questions Ive already answered, and he asked the same question in different ways. I told him he is making me feel like Im in court and he is trying to trip me up.
Why is Discovery treating me like Ive done something wrong? If you dont want my business, I'll gladly take it elsewhere!
Thank you for the reply.
Ive just been on the most frustrating call, the Agent's name is Mzwakhe Radebe. I asked to speak to his Manager, Lizel Schoeman. He said she's in a meeting. How convenient!
Please can that call be listened to, before a Manager calls me.
The other issue is that I work for a digital company and cannot print. Im battling to complete the form, and not able to sign. He doesnt care! When I asked him what he expects me to do, he said "I dont know but I need the form".
He continued to ask me questions Ive already answered, and he asked the same question in different ways. I told him he is making me feel like Im in court and he is trying to trip me up.
Why is Discovery treating me like Ive done something wrong? If you dont want my business, I'll gladly take it elsewhere!