Complaint.

I was insured by Discovery Insure. I was involved in a head on collision on 30 January 2022. The premium for Feb 2022 was deducted even though the car was already in the s**** yard. To date, it has cost me time and effort to get to arrange for documents and the key to be collected. Being transferred from one department to another while being cut off. I was not even contacted by Discovery on the accident. I'm not confident that I will use this company ever again. How long will it take before this claim will be finalized. Customer service = NON EXISTING. I have now been notified daily to take my car to Tiger Wheel and Tyres to check on the advice. Surely on your system it should display that this car was in an accident. I have not received my rebate for January 2022.