Complaint

Good day

I have insure three items the beginning on October two of which where previously insured with discovered but removed due to affordability for one month, i then re insured and added my wedding ring on the cover which i was told all three items would be immediately covered from date of cover.

if not mistaken on the 11th of October i logged a claim with discovery for my ring, which i lost a few days after the ring was insured, i wore the ring in the morning when i went to work and i had it the whole day, thereafter i went to my son school and still had it when i left there cause my husband went back to school on the same day where i parked to check if the ring maybe fell or something, i went the following day and one of the teacher confirmed that i came wearing it, when i entered the estate that day as i normally do i sanitize my hand after putting my finger that's when i noticed it was gone, i therefore checked in the car thinking maybe it might have fallen but still nothing.

i then logged a claim ,on the 11th of October i was requested to send the receipt and proof of ownership which i did on the 12th . on the 15th i contacted discovery on the status and there was a lady that contacted me and asked to come to my house for a discussion which happened.

I really don't why the assessment it taking this long as i have told nothing but the truth which leaves me with a question that if my phone fell a day after i insured it would i be questioned the was i am questioned.one doesn't choose when she will loose an item or have an accident.

Till to date i still don't understand why i am not getting feedback of whether it declined or approved then i can move my policy elsewhere . i could have **** about the incident and said i was ****** but i told the truth i don't know how it went off my finger.

can someone please assist in getting this resolved as i don't know what else i need to do.