Complaint

I had so much faith in Discovery and the level of service I would receive, looking at how they make putting clients / members first appear as a priority. All that changed when I had a claim last year for my home contents. The claim (***) was registered with a Sepati who couldnt authorise most of the ****** items. I had to log a complaint with the Ombuds and was told those items will be paid. Till now i am still waiting for confirmation of payment.

I was dealt another blow again this year with a claim I registered with a Keneiloe Makgalemele ( *** ) the claim was registered in May till today nothing has been finalised, my couch and chair are still broken. My broker has been sending emails to the consultants and managers but still no joy at all. With this kind of service I am left disappointed and out of words. I do wonder if this is the kind of service all Discovery Insure clients receive or is it just me. Claims with Discovery insure has been a night me for me and my family i just wish i didnt sign up with such a terrible company which fails to deliver on the simplest things.