Complaint

I write as an extremely disappointed rather unhappy loyal Discovery client for so many years . Registered a claim ( *** ) on the 29th of July 2022 due to lost items ****** at my property. Claim was handled by Busisiwe Taliwe and Yamkela Zibobo respectively. Submitted all required documents including a list of items and the SAPS case number . -First the length at which the claim took to be processed and pay out ,meaning from 29/07/2022 to the 15/08/2022. I was therefore informed Discovery insurance will NOT authorized claimed on all items lost for the fact that i was over heard on recorded line i previously lost the items and when my wife was contacted she mention the same. I'm told due to the above mentions i need to present proof of ownership ,meaning receipt or pictures of lost items (Tools which include electronics Tools) How does one have proof of items you bought so long ago , I'm a victim here i lost valuable tools that i used for house maintenance and I'm left with nothing in such difficult financial times ,where will get extra money to buy the stuff . The reason why one buy an insurance policy you purchase protection for unexpected loss in this case i was not. As indicated i feel like my claim was unfairly processed to such an extend my neighbor was also contacted and asked questions . I now ask myself did i join the right company to protect me against loss ,this now leaves me with no option but to take my business somewhere else . I completely dispute on how this claimed was handle , Regards Stephen Mokotong Policy no:*** ***

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