Communication Lapse

Communication is key to any company dealing with clients especially in the service industry. I pay a premium for a product and when I require confirmation on enquiries, it is incumbent on the experts representing the company to at least respond to my enquiry. However, this is not what happened at Discovery Insure and in particular when dealing Thando Myemane who it would seem is arrogant and aloof by ignoring my messages despite me sending follow ups. My communication send almost a month ago went unanswered and the follow up of that communication was equally ignored. When you have act of God event and you need confirmation, i believe it is imperative that you are provided with confirmation of what it is that you are dealing with. To just ignore communication would indicate lack of competence or that ignorance.