Communication Failure

<p>I was involved in an accedent in November last year were I was not at fault. The other party drove in to my car's side. Discovery's front end help was awesome with loging my claim straight through to getting my car fixed, but that is where it stopped. I had to pay the eccess when collecting my car and the the legal department would log a claim with the other party's insurrer in order to get the money for the eccess that i had to pay. Now when i try and follow up as to what is happening with regards to the recovery, you cant get hold of anyone. It seems the e-mails I send just falls on def ears. No one gets back to you. </p>