***** commited by Discovery Insure

To Whom it may Concern Policy *** I am writing to raise a serious issue regarding an unauthorized insurance policy that was activated under Mr. Govender’s name with Discovery Insure, despite him explicitly refusing to proceed with the policy. To provide context: • On June 13th, 2024, Mr. Govender received an email from Vishan Sooknandan regarding a Discovery Insure policy intended to take effect on August 1st, 2024. • Mr. Govender responded the same day, stating: "Hi, as discussed please hold on any changes and cancellation." • Vishan Sooknandan acknowledged this email. • Despite this clear instruction from Mr. Govender, the policy was activated without his authorization or signature (digital or physical), and no Debit Check was conducted to verify his consent. Mr. Govender did not agree to the policy, either explicitly or through any form of authorization. Over the course of this year, Mr. Govender noticed that the policy was still active and funds have been taken out of his account without his permission. Upon discovering this, he attempted multiple times to resolve the matter, providing evidence of his prior correspondence, yet was met with insufficient responses. When Mr. Govender reached out to another specialist, Zintle Smith, he was informed that he would not receive any refund due to not following the "correct cancellation process" a process Mr. Govender never agreed to in the first place. Due to the lack of support and poor customer experience and also Mr Govender falling ill due this issue, I then took over as Mr. Govender’s Son and made numerous efforts to resolve this issue, including contacting multiple Discovery numbers, visiting Discovery offices, and escalating the matter with Zintle Smith’s manager, Leslie. Despite presenting clear evidence that Mr. Govender did not agree to this policy, Leslie was unhelpful and refused to provide documentation that could confirm Mr. Govender’s consent. Additionally, I requested recordings, the Record of Advice, Legislative Disclosure Notice, and Acceptance Documents (digital or hard copy), but these were not provided. To date, this matter has not been resolved, and Mr. Govender continues to be charged for a policy he never agreed to. As a result, I am formally requesting that: 1. The *****ulent policy be cancelled immediately. 2. Mr. Govender be refunded in full for all the months he was debited for the policy. 3. Compensation be issued for the significant time and effort spent attempting to resolve this matter, as well as the undue stress caused by this situation. 4. A Formal Complaint against Vishan Sooknandan for activating a policy *****ulently and poor experience given by Both Zintle Smith and her manager Leslie. Furthermore, I have requested to speak to the Operations Director who I was told is, Mr. Trevashin Reddy, to address this serious issue. I would appreciate a prompt response and resolution to this matter. Please treat this case with the urgency it deserves.