Closing Claim Without Formal Communication or Autorisation

If I could I would give them zero stars. I submitted a claim 5th Oct '21 and received confirmation claim has been logged. After numerous emails to follow up on my claim with *** who was appointed as my consultant to handle the claim, I did not receive constructive feedback or progress regarding the claim process. Out of the blue I received an email Sat 16 Oct '21 from *** indicating my claim has been closed without my authorization or input. There is no telephone number to talk to consultants, only email, there is no email to lodge complaints, finding contact details online are like finding a needle in a haystack. After talking to another consultant 19 Oct '21, I resubmitted description of goods, case number, etc to ***. I'm not sure if Siyamazi is only following company policies, company is deliberately making claim process merely impossible in efforts not to settle claims, but I need constructive feedback from Discovery's management regarding my claim.