Clients Mean Nothing to Discovery Insure and Must be Rated as a No Go Area for Insurance

Why is Discovery Insure appointing service providers who lack professionalism? Why are their call centre agents and supervisors not returning calls to clients? Why in their insurance schedule they claim that they insure the replacement value of items insured yet when there is a claim they pay out the discounted value that they get from their service providers? I had claimed for a TV set, when I was not getting any assistance with the problems that I have experienced with New World Menlyn (Atterbury Rd,Menlyn)Stores 2005(Valuecard) who is their service provider on Tuesday 26 April and Friday 29 April 2016, I had hoped that this matter would be resolved since the administrator appointed for my claim was not responding to calls and e-mails. When I spoke to a supervisor Posh (not sure about the spelling) on Saturday, 30 April 2016 at 09h40 he promised that he would call me or one of the agents would call me shortly after I hang up the phone and nobody bothered to call. I subsequently called at 20 minutes intervals on the number that he gave me as his direct line to no avail until one of the agents said they will call me after they had spoken to the service provider. She did not call me back. I called again after 20 minutes and I got an automated response stating that I have called outside business hours. The service provider approved for my claim failed to honour our agreement to deliver my TV set between 10am and 11am. They were rude and gave me a filthy attitude. I was advised that they would also call me and they haven't done so. It is now 13h22 and still no one called me from Discovery Insure’s Claims Department or from New World Menlyn (Atterbury Rd,Menlyn)Stores 2005(Valuecard). I have experienced this horrific attitude from them since Tuesday and reported to Discovery Insure and nothing has been done about it. I had wanted to cancel their services but Discovery is also performing a **************** on me. I bought my TV set for R12,000 and when I request for a pay out or a voucher, I'm told that only R8, 450 will be paid. I want to know why is this the case when this is not the replacement value for my TV set. To add salt to the wound I'm told that the replacement set is a LT-55N745 which is a model that does not exist on JVC TVs and no search engine on the web has the listing for it or specifications of this TV. Even their service provider does not have this TV listed on their Website. So I do not want a TV set that is made from someone’s back yard. Therefore I will not accept this model. If they cannot find the same model as my TV. I will source a quotation for a TV with similar specifications and Discovery Insure will pay for it. No one told me about their discounts that they obtain when they quoted me therefore I will take nothing less than what I had paid for! Thanks!