Client service sucks!!!

<p>On Wednesday 27 July I did my Tiger Wheel and Tyre check, which Discovery insists on. The assistant at the store logged the test on my profile. The next day, Thursday 28 July I received an e-mail from Discovery stating that the test had been done. I did not check my profile, trusting that they had loaded the points for the test, since I had received confirmation that the test was done.. On Tuesday 16 August I checked my profile and realised that the points had not been loaded. I sent them an e-mail asking them to rectify the situation, especially since it influenced my cashback. I checked my profile again on Friday 26 August. The points had still not been loaded. so I sent them another e-mail asking them to correct it. On Tuesday 30 August I checked my profile again, and sent a third e-mail asking them to correct the situation. Today 31 August, after 3 e-mails my profile has still not been updated and my cashback has still not been corrected. Why does Discovery insist that I do this test every year if they do not plan on awarding me the points for doing so?! This extremely poor client service (or absolute lack thereof) is the reason why I am getting quotes from other insurers and planning change insurance companies very soon.</p>