Client service is suck with Discovery
So my mother had a attempted Hijacked about a year ago with our Mercedes Benz. She managed to get away but car went over pavement so the wheels and suspension and car got damage. Discovery fixed everything and the car was driving perfect without any problems for the last year. About a month ago the car was again in a accident where there was water in the road just before Kroonstad and the car went off the road to the right. There where i small pole showing there is n turn so the car hitted that poll and damage the bumper and a few other stuff on the car. One off the items was the right wheel were flat so it got damaged in the accident. The car was sent to panelbeater in Kroonstad and the car was perfectly painted. When my mom fetch the car she realized when driving the car got abs and warning lights on inside the car and showing the wheels are flat as its a Mercedes it shows you that something is wrong. The car was also in a limb mode. They said we must take car back to repairers. So they only cleared the lights and phoned me saying that the spare rim in the back is still broken and the left front rim is cracked but it cracked there were it was repaired previously and the workmanship was not good so he can't do anything to repair the car. I phoned the previous panelbeater and explained to him so he said but the car went off the road so even if it was new rims it would have get damaged so he can't do anything. He also said they can't only clear the lights as the assessor had to check the suspension and wheels as the car went off the road and there must be a problem if the lights came on in the first place. Now no one is fixing my car my Rental must be back. Discovery was phoned 5 times already everytime they said they will get back to me but nothing has been done. The previous time it also happened and i had to pay 2.5k extra on my Rental and i see its going to happen again as nothing is happening to my car. I pay Discovery 18k a month for what if the can't even have n good Customer relationship.