*********** Client Service Department

Since April 2026 my Discovery Fuel Cash Back not been activated. All I did was swop my primary driver to my wife and made the cash back payout to her bank account. We were not made aware of a new card number linked to the profile. In June I enquired why we not receiving cash back, long story short, a new virtual card with different number been issued and we been using the physical card issued to us three years ago. In July I photographed my refuelling slips and submitted it as proof. Only then we were told card number not linked to profile. I was told to submit fuel slips for past three months as they will credit it. Till date I do not have it reflected. I was then asked if I want the two cards linked and rep**** please do. When I enquired if it been done, they Discovery Insure told me it cannot be done. Why offer a service if it cannot be performed?