Claims - Great Customer Service, Slow processes

Item: Discovery Insure
Rating: 3
Author: Nombulelo M

I registered a claim for a phone on the 13/09 and only approved on the 19th. A phone is one of those items that need to be replaced quickly. But Discovery processes are really not aligned to user needs. I appreciate Kelebogile Dube assistance on the matter but it will be overshadowed by how slow the Insure wheel turns. Thanks Kele, highly appreciated.

Helpful (0)

Replies (1)

Discovery Insure's replyOfficial

19 Sept 2017, 13:13

Thank you for the feedback we value it highly.

We assure you that your feedback will give us the opportunity to improve the service.

We will make certain that Kelebogile is commended for her efforts.

Regards,

Discovery Insure

Discovery Insure's reply19 Sept 2017, 13:13

Official

Thank you for the feedback we value it highly.

We assure you that your feedback will give us the opportunity to improve the service.

We will make certain that Kelebogile is commended for her efforts.

Regards,

Discovery Insure