Claims Experience -Claim

Manasseh Plaatjies, from the Discovery Insure Non Motor Claims supp**** excellent service. She kept me informed via sms, emails and phone calls as to the process.and status.

At no stage during the process once she was assigned to the claim was I left wondering what the next step was.

I hope others share the same experience as I did.

Initially the claim was assigned automatically via the claims logging system to a claims clerk that was on leave only to return in 2 weeks time. The system should have this information within it so that a claim is automatically re-assigned to a person that is NOT on leave. This resulted in no action being taken on my claim for 4 days until I phoned in and asked for action on the claim. This is when Manasseh was assigned to the claim. Once she was assigned the process was smooth and efficient.

A big thanks to her. We need more staff like her. Keep up the good work and thank you