YJ
Yazied J

1 reviews | Active since Jun 2018

02 Jun 2018, 21:57

Claims Eperience

I recently had my house burgled which is not only invasive but stressful to say the least. I contacted Discovery Insure to report the burglary and was lucky enough to be attended to by Michelle Van Zyl from the Insure Claims Department. I was quite frantic as I had just discovered what happened and was on the way to the police station to report the crime. She advised that she can start initiating the claim and that I can secure my property in the meantime.

He advice was sound and she was brilliantly consistent and timoues with her feedback at all times. I provided all the information that was requested by Discovery and my claim was resloved within a week. I expected a long tedious process but Michelle kept to her word in doing her part and kept me updated along the way. She made what was quite a traumatic experience much easier to deal with.

Give that girl pay rise!!!

Thank you again Michelle.

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Replies (1)
Discovery Insure
Discovery Insure's reply04 Jun 2018, 10:12
Official

Thank you for the compliment.

We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.

Michelle will be delighted to receive your compliment.

Regards,

Discovery Insure

Best regards,